Refund policy
Returns and Refund Policy
We provide a 30-day return period, allowing you to request a return within 30 days from the date your order is delivered.
To qualify for a return, your product must remain in its original condition, unused or unworn, with all original tags intact and in its original packaging. You must also present a receipt or other acceptable documentation confirming your purchase.
To initiate a return, please contact our customer support team at contact@fenway.store. All returns must be shipped to the designated return address provided by our team. We will share the correct address and any necessary details via email.
After your return request has been reviewed and authorized, we will provide a return shipping label and detailed instructions on how and where to send your item. Please be aware that packages returned without prior authorization may be refused.
For further assistance or questions about returns, feel free to email us at contact@fenway.store.
Defective, Damaged, or Incorrect Items
We encourage you to examine your purchase as soon as it arrives. If you discover that an item is faulty, arrives damaged, or does not match the product you ordered, please notify our support team promptly.
This enables us to assess the situation, review the issue, and work toward a suitable resolution as efficiently as possible.
Items That Cannot Be Returned
Some product categories are not eligible for returns. These include perishable goods, such as food products, flowers, and plants, along with custom-made, personalized, or specially ordered merchandise. Certain beauty, cosmetic, and personal hygiene products may also be excluded.
We are unable to accept returns involving hazardous materials, combustible liquids, or flammable gases. If you have any concerns about whether an item qualifies for a return, we recommend contacting our team before sending it back.
Discounted items and gift cards are also excluded from returns, except where applicable consumer protection laws require otherwise.
Product Exchanges
If you wish to replace your purchase with a different item, the most convenient approach is usually to submit a return request for the original product.
Once your return has been authorized, you may complete a new purchase for the alternative product of your choice.
European Union – 14-Day Right of Withdrawal
Customers receiving orders within the European Union are entitled to a statutory 14-day withdrawal period, during which they may cancel their purchase without providing a reason, subject to applicable legal exceptions.
Returned merchandise should be kept in its original condition, unused or unworn, with any original tags and packaging, where applicable and consistent with your statutory rights. Proof of purchase, such as an order confirmation or receipt, may also be requested.
Nothing in this policy limits or overrides the consumer rights guaranteed under applicable European Union legislation.
Refund Processing
After your returned item arrives at our facility and undergoes inspection, our team will contact you to confirm whether your refund request has been approved or declined, subject to applicable consumer protection laws.
If approved, the refund will be issued automatically to your original payment method within 7–15 business days.
Please keep in mind that financial institutions, credit card providers, and payment processors may need additional time to finalize the transaction and make the refunded amount visible in your account.
If more than 15 business days have elapsed since your refund was approved and the funds have not appeared, please reach out to our customer service team at: