Shipping policy

Order Processing

All purchases are typically reviewed, prepared, and processed within 2 to 5 business days. Please note that orders are not handled, dispatched, or delivered on weekends or recognized public holidays.

During peak shopping seasons, special promotions, or periods of increased order demand, preparation and shipping may require additional time beyond our usual schedule. Should your order experience a significant delay, our team will reach out via email to provide updates and relevant details.

Shipping Costs and Delivery Estimates

We provide free shipping on all purchases unless stated otherwise at checkout.

Our standard estimated shipping times are:

  • United States and Canada: 7 to 15 business days

Please be aware that these delivery windows are approximate and are not guaranteed. Actual arrival times may differ based on your geographic location, shipping providers, customs procedures, regional postal networks, and circumstances beyond our reasonable control.

Order Tracking Information

Once your purchase has been shipped, we will send you a tracking link by email. This will allow you to monitor your package's journey and check its latest shipping updates until it reaches its destination.

Import Duties, Customs, and Taxes

Fenway does not cover or assume liability for customs fees, import duties, value-added taxes (VAT), or any other charges imposed by authorities in the receiving country.

Any additional costs assessed by customs agencies, delivery companies, government departments, or other shipping-related organizations before, during, or after delivery must be paid by the customer.

Inaccurate or Missing Shipping Details

We strongly encourage customers to review their delivery information before placing an order to ensure that all details are accurate, complete, and current.

If a shipment is returned to our facility because the customer submitted an incorrect, insufficient, or improperly formatted delivery address, the customer will be responsible for any extra shipping costs associated with resending the package.

Missing or Damaged Packages

If your shipment goes missing during transportation or is delivered in damaged condition, please notify our customer care team within 10 days of delivery by emailing contact@fenway.store.

Our support specialists will carefully review the circumstances, look into the issue, and take reasonable steps to help resolve the matter in a timely and satisfactory manner.